Work groups are not uniform. They vary in industry, size, geographical distribution, work environment, composition, roles and responsibilities.
Zello supports three formal channel types, and one informal channel type. These are the types, linked to a description of how to use them in your business:
This channel type is for groups that routinely talk among themselves in both one-on-one and on-to-many conversations
These channels work great when occasional cross-group interaction is a priority.
This type of channel is ideal for groups whose members always connect one-to-one.
This is for when people need to set up their own temporary channels on the fly.