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Zello Business Feature: Dynamic Channels

May 10, 2019

Dynamic Channels resemble 2-way radio channels in the way they are used. Any member of a Dynamic Channel can connect to it or disconnect from it as easily as changing frequencies on a radio. This makes it easy for, say, a hotel housekeeper to momentarily connect into the hotel's engineering channel to report a leaking water pipe and then disconnect.

Dynamic Channels are ideal situations where outreach, but not ongoing communication, is a requirement. By default, 

  • Dynamic Channel members can initiate and participate in group conversations that involve some or all of the channel members
  • Dynamic Channel members do not see other members of that channel in their Contacts, which means these channels do not support one-to-one communications
  •  Dynamic Channel members can connect to and disconnect from the channel anytime they want 

A Dynamic Channel Example

Dynamic Channels are popular among Zello's retail clients. Out-of-the-box Dynamic Channels work for them when

  • Teams within the store must be able to interact as a group in Zello in response to or in anticipation of customer or other store issues {Dynamic Channels support one-to-many conversations)
  • Sales associates must be able to reach anyone in the store or warehouse in the course of serving a customer (Zello users can connect at will to Dynamic Channels they belong to) 
  • Sales associates must be shielded from store voice traffic that isn't intended for them (When Dynamic Channel members disconnect from the channel they no longer hear voice traffic from that channel). 

With these as requirements, it's customary for all employees to be assigned to all of the store's Dynamic Channel, which gives them the ability to get in and out of group conversations as they need to. 

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Topics: Business

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