--- title: Keep essential information front and center with Pinned Messages description: Discover how Zello’s Pinned Messages keep essential updates visible, enhancing communication and efficiency for frontline teams across various industries. image: https://blog.zello.com/hubfs/AdobeStock_347788085-1.jpeg --- - Why Zello ### Solutions - [Frontline Communication](https://zello.com/product/frontline-communications/) - [Radio Replacement](https://zello.com/solutions/upgrading-to-zello/) - [Dispatch](https://zello.com/product/dispatch-hub/) - [Customer Assistance](https://zello.com/product/kiosk/) - [Management](https://zello.com/product/management/) ### Features - [Channels](https://zello.com/product/features/channels/) - [Message History](https://zello.com/product/features/history/) - [Emergency Alerts](https://zello.com/product/features/alerts/) - [Transcription](https://zello.com/product/features/transcription/) - [Reliability](https://zello.com/product/features/reliability/) - Industries - [Aviation](https://zello.com/industries/aviation-push-to-talk/) - [Retail](https://zello.com/industries/retail-push-to-talk/) - [Transportation](https://zello.com/industries/transportation-push-to-talk/) - [Construction](https://zello.com/industries/construction-push-to-talk/) - [Manufacturing](https://zello.com/industries/manufacturing-push-to-talk/) - [Hospitality](https://zello.com/industries/hospitality-push-to-talk/) - [Emergency Response](https://zello.com/industries/emergency-response/) - Resources - [Customer Stories](https://zello.com/customers/) - [Blog](https://blog.zello.com/) - [Hardware](https://zello.com/hardware/) - [Partner Portal](https://zello.com/partners/) - [Developer Tools](https://zello.com/developers/) - [Support Centers](https://zello.com/support/) - [Trust Center](https://trust.zello.com) - [Downloads](https://zello.com/downloads/) - [Enterprise](https://zello.com/enterprise/) - [Pricing](https://zello.com/pricing/) - - [Contact Sales](https://zello.com/contact/talk-to-sales/) - [Sign In](https://zello.com/work/login/) - [Contact Sales](https://zello.com/contact/talk-to-sales/) - [Sign In](https://zello.com/work/login/) [Try for free](https://zellowork.com/home.htm?user_cohort=master&__hstc=18491174.b7c2db323bb8152d5171aebe5ee59853.1728928254831.1728930098421.1728935329442.3&__hssc=18491174.1.1728935329442&__hsfp=544353888)[Call Sales](tel:+15125804675) - [Try for free](https://zellowork.com/home.htm?user_cohort=master&__hstc=18491174.b7c2db323bb8152d5171aebe5ee59853.1728928254831.1728930098421.1728935329442.3&__hssc=18491174.1.1728935329442&__hsfp=544353888) - [Contact Sales](https://zello.com/contact/talk-to-sales/) - [Sign In](https://zello.com/work/login/) - Solutions - [Frontline Communication](https://zello.com/product/frontline-communications/) - [Radio Replacement](https://zello.com/solutions/upgrading-to-zello/) - [Dispatch](https://zello.com/product/dispatch-hub/) - [Customer Assistance](https://zello.com/product/kiosk/) - [Management](https://zello.com/product/management/) - Features - [Channels](https://zello.com/product/features/channels/) - [Message History](https://zello.com/product/features/history/) - [Emergency Alerts](https://zello.com/product/features/alerts/) - [Transcription](https://zello.com/product/features/transcription/) - [Reliability](https://zello.com/product/features/reliability/) - Industries - [Aviation](https://zello.com/industries/aviation-push-to-talk/) - [Retail](https://zello.com/industries/retail-push-to-talk/) - [Transportation](https://zello.com/industries/transportation-push-to-talk/) - [Construction](https://zello.com/industries/construction-push-to-talk/) - [Manufacturing](https://zello.com/industries/manufacturing-push-to-talk/) - [Hospitality](https://zello.com/industries/hospitality-push-to-talk/) - [Emergency Response](https://zello.com/industries/emergency-response/) - Resources - [Customer Stories](https://zello.com/customers/) - [Blog](https://blog.zello.com/) - [Hardware](https://zello.com/hardware/) - [Partner Portal](https://zello.com/partners/) - [Developer Tools](https://zello.com/developers/) - [Support Centers](https://zello.com/support/) - [Trust Center](https://trust.zello.com) - [Downloads](https://zello.com/downloads/) - [Enterprise](https://zello.com/enterprise/) - [Pricing](https://zello.com/pricing/) ![](https://blog.zello.com/hubfs/AdobeStock_347788085-1.jpeg) ### April 17, 2025 #### 2 minute read # Keep essential information front and center with Pinned Messages ## Discover how Zello’s Pinned Messages keep essential updates visible, enhancing communication and efficiency for frontline teams across various industries. - [Business](https://blog.zello.com/tag/business?hsLang=en) ##### [![Alex Rausch](https://blog.zello.com/hubfs/Alex%20Rausch.jpg) Alex Rausch Zello Team](https://blog.zello.com/author/alex-rausch?hsLang=en) On the frontline, priorities shift fast. But communication? It needs to stay steady. From retail stores to tarmacs to construction sites, teams rely on clear instructions to stay aligned, safe, and productive. The problem is: the most important messages often get buried. Zello’s Pinned Messages feature solves that—by keeping essential updates fixed at the top of any channel’s message history. No more digging. No more repeating yourself. Just the information your team needs, right where they’ll see it. Here’s how it works—and why it matters for teams that don’t have time to slow down. ![pinned_message2@2x](https://blog.zello.com/hs-fs/hubfs/pinned_message2@2x.png?width=265&height=109&name=pinned_message2@2x.png) ### 1. Your most important message, always on top Pinned Messages ensure that essential updates don’t slip into the background. Whether it's a safety warning, a daily goal, or a new policy, you can now pin up to three messages per channel so they’re always visible—until you decide they’re not. This isn’t just a sticky note on a screen. These messages show up in a prominent banner in the Zello app, so workers see them right away, every time they check the channel. That means everyone—from the day crew to the overnight shift—is on the same page. ### 2. Pin it all Pinned Messages support every type of message already used in Zello—voice, text, image, and location. So teams can keep communicating the way they already do, without needing to adjust for a new format or tool. A voice note can be pinned to capture tone and urgency. A photo can show exactly how a display should look. A pinned location ensures nobody gets lost looking for the right drop-off point. Pinning a message is simple. Just long-press the message you want to highlight, and it instantly becomes visible at the top of the channel for everyone. No training required, no separate system to manage. ### **3. Real-world impact across industries** A store manager pins weekly sales targets, a policy update, and restocking instructions to keep all associates focused throughout the day. A dispatcher pins a new delivery route so drivers can adapt immediately. A foreman pins a jobsite hazard warning to make sure crews stay safe—no matter when they check in. These are the moments where clarity matters most. And when teams are aligned, work gets done faster, safer, and more efficiently. ![pinned messages 3](https://blog.zello.com/hs-fs/hubfs/pinned%20messages%203.png?width=587&height=424&name=pinned%20messages%203.png) ### **4. Clarity during chaos** Emergencies don’t wait for clarity. In the middle of a busy day—or a critical moment—you need to get eyes on what matters now. That’s where the real power of Pinned Messages kicks in. Imagine a spill in Aisle 4, a reroute on a delivery path, or a last-minute gate change at an airport. These updates aren’t just helpful—they’re urgent. Pinned Messages make sure they don’t get buried under everyday chatter. They become the first thing your team sees—and the last thing they forget. ### **5. Empowering teams to make fewer mistakes** The best communication systems don’t just deliver messages—they reinforce accountability. When expectations, instructions, or alerts are pinned and persistent, teams are more aligned, more proactive, and more efficient. For high-turnover industries or environments with frequent shift changes, this level of visibility can transform how teams operate. You’re not just avoiding mistakes—you’re reducing onboarding time, improving compliance, and creating a work culture where everyone has access to the same source of truth. ## Say It Once. Keep It Seen. No more repeating yourself shift after shift. Pinned Messages let you share once—and ensure everyone stays aligned. Keep safety alerts, shift goals, and critical updates visible and accessible, right where they’re needed. Try it today and keep your frontline focused on what matters. ## **Interested?** [Get in touch with us](https://zello.com/contact/talk-to-sales/), or [try Zello for free](https://zellowork.com/home.htm). [Previous Post](https://blog.zello.com/ai-revolution-on-the-frontlines-how-ella-empowers-workers?hsLang=en) ##### [AI Revolution on the Frontlines: How Ella Empowers Workers](https://blog.zello.com/ai-revolution-on-the-frontlines-how-ella-empowers-workers?hsLang=en) [Next Post](https://blog.zello.com/the-frontline-deserves-ai-too?hsLang=en) ##### [The frontline deserves AI, too](https://blog.zello.com/the-frontline-deserves-ai-too?hsLang=en) ## Footer Navigation ### Solutions - [Frontline Communication](https://zello.com/product/frontline-communications/) - [Radio Replacement](https://zello.com/solutions/upgrading-to-zello/) - [Dispatch](https://zello.com/product/dispatch-hub/) - [Customer Assistance](https://zello.com/product/kiosk/) - [Management](https://zello.com/product/management/) - [Enterprise](https://zello.com/enterprise/) ### Features - [Pricing](https://zello.com/pricing/) - [Channels](https://zello.com/product/features/channels/) - [Message History](https://zello.com/product/features/history/) - [Emergency Alerts](https://zello.com/product/features/alerts/) - [Transcription](https://zello.com/product/features/transcription/) - [Reliability](https://zello.com/product/features/reliability/) ### Industries - [Aviation](https://zello.com/industries/aviation-push-to-talk/) - [Retail](https://zello.com/industries/retail-push-to-talk/) - [Transportation](https://zello.com/industries/transportation-push-to-talk/) - [Construction](https://zello.com/industries/construction-push-to-talk/) - [Manufacturing](https://zello.com/industries/manufacturing-push-to-talk/) - [Hospitality](https://zello.com/industries/hospitality-push-to-talk/) - [Emergency Response](https://zello.com/industries/emergency-response/) ### Resources - [Customer Stories](https://zello.com/customers/) - [Blog](https://blog.zello.com/) - [Hardware](https://zello.com/hardware/) - [Partner Portal](https://zello.com/partners/) - [Developer Tools](https://zello.com/developers/) - [Support Centers](https://zello.com/support/) - [Trust Center](https://trust.zello.com) - [Zello Advocacy Program](https://zello.com/customers/zap/) - [Downloads](https://zello.com/downloads/) ### Company - [About Us](https://zello.com/about-us/) - [Careers](https://zello.com/careers/) - [Contact Us](https://zello.com/contact/) - [Press](https://zello.com/press/) - [Brand Toolkit](https://zello.com/brand-toolkit/) - [LinkedIn](https://www.linkedin.com/company/zello-inc/) ### Get the App - [Desktop](https://zello.com/downloads/desktop/) - [Android](https://zello.com/downloads/android/) - [iOS](https://zello.com/downloads/ios/) English (US) Choose your languageEnglish (US)Español (LA)Español (ES)Italiano (IT)Deutsch (DE)Français (FR)한국어 (KO) - [Privacy Policy](https://zello.com/legal/privacy-policy/) - [Terms of Service](https://zello.com/legal/terms/) - [Legal](https://zello.com/legal/) - [SOC 2](https://trust.zello.com) - [HIPAA](https://zello.com/enterprise/) - © 2024 Zello Inc.