When someone needs help, they expect a clear way to ask for it. On the frontline, that expectation hasn’t always matched reality. A shopper stands at a locked display with no way to alert an associate. A driver waits at a dock unsure who to notify. Traditional kiosks could help, but the hardware and planning behind them slow everything down.
That is where QR Assist comes in. It lets you use QR codes as a secure way for people outside your Zello network to reach your frontline team. A quick scan sends a request straight to the right team, so customers, drivers, or guests can get help the moment they need it.
Providing quick support shouldn’t mean installing kiosk hardware or dealing with the logistics that come with it. With QR Assist, you create a code, choose who gets the request, and post it where people look for help. No kiosk installation. No hardware maintenance. No IT follow-up.
The ease of setup means you can cover areas that would never justify traditional kiosks. A back corner of the store or a secondary dock door at a distribution center can have a working access point in minutes. The moment the code is posted, people have a reliable way to reach your team without extra steps.
With QR Assist, getting help takes seconds. Scan the code, tap once, and Zello notifies the people who can help. The first available worker accepts the request, and the person who scanned gets instant confirmation that help is on the way.
In retail, that speed can prevent lost sales. If a customer needs something from a locked case, they can scan the code to reach the appropriate department right away. The nearest associate responds, opens the case quickly, and the customer can complete the purchase instead of leaving empty-handed.
Operations change throughout the day, and QR Assist keeps up. Codes can be moved or reassigned in seconds, so coverage follows what’s happening now instead of waiting on hardware installs.
That flexibility really matters on the retail floor. Demand for help moves around the store as traffic shifts during the day. You can relocate a code to match the moment, whether it’s supporting a busy counter in the morning or a temporary display that appears later in the week.
QR Assist is also useful beyond customer support. When a vendor arrives at a receiving door, they can scan a posted code to notify the receiving team without needing to track someone down. In a warehouse or plant, a line operator can scan a code on a machine to flag an issue for maintenance. The request routes directly to maintenance, so a technician can respond quickly without back-and-forth.
Visit Zello’s big orange booth (#2509) for a live look at QR Assist. See just how fast a simple scan can turn a request for help into a purchase.
And on Monday, 1/12 from 10am to 2pm, join us for a smoothie bar right at the booth. Grab a drink, catch a live demo, and talk with the team about how QR Assist can help your stores make it easier for customers to get help when they need it. Want to plan time to connect? You can also schedule a meeting with our team during the show.