Zello @Work in the Australian Outback

By Alexey Gavrilov on March 5, 2012

Zello push-to-talk: faster than a hopping kangaroo

Last Thursday (his Friday), I got to talk to a Zello-user from Mascot, Australia: Andrew Purkiss, Applications Development Manager at TNT Express. Andrew and his team started with Zello back in October of 2011, adding 2,500 Zello Cloud licenses to existing Motorola rugged PDAs.

With express freight operations in 65 countries and an eye towards expansion, it’s hard to believe that TNT Express started in 1946 with just one truck. But it’s true—from the beginning, the company has relied on gutsy moves and of-the-moment innovation. Zello is one such example.

What seems to be the problem?

Of course, the decision to move to Zello was not an easy one. Push-to-talk first became an option out of necessity, when new Australian legislation dictated a switch from two-way radios by the end of 2012. But in response to this challenge, TNT started thinking outside the box. Purkiss recognized even at the time, “There would have been more traditional ways of approaching that communications challenge—but we didn’t take the obvious choice.”

How can we help?

Purkiss knew he wanted something new that fit other communication challenges, like the ability to respond instantly to missed deliveries, overloaded drivers and bad addresses. But he also knew they needed something intuitive and quick to learn, the kind of app that drivers used to Motorola would buy into.

One of the most important qualifications was compatibility with long-standing rugged devices, already used for barcode scanning and signature-capture. Purkiss explains, “When drivers are walking to a premise to deliver freight, or when the scanner is in the hands of the customer to sign on the screen… they don’t want loud speech from their team leader booming through the building.” To fit TNT, Zello developer Alex Gavriolv quickly designed what Purkiss calls “an automatic ‘Do not Disturb’ so our drivers don’t have to worry.”

Where is this going?

Now that they’ve been using Zello in the field for a few months, Purkiss and his team are starting to think about integrating push-to-talk elsewhere.  “Talking to my supervisors, it could well take over communications within the operation,” says Purkiss, describing situations in which he could use Zello to contact a supervisor down the hall or a team leader stopping for coffee. Says Purkiss, “It’s probably worth saying that we were somewhat skeptical about push-to-talk as a technology,” but over the past three months, he and his team have found Zello a great fit: “It’s very intuitive. It’s very functional. If I want to talk to a channel, I can. If I want to talk to one of our drivers, I can. It’s very straightforward.”

Say ‘Ello to Zello in the Australian Outback and beyond.

Comments (4)

  1. Tell us more about this, “automatic ‘Do not Disturb’ so our drivers don’t have to worry.”

    How does it work? Is it available to all Zello users or only TNT?

    Comment by Aaron — March 5, 2012 @ 9:27 pm

  2. Hi Aaron, Zello has an option to set ‘Busy’ mode but you’re right, it’s not usually automatic. During Zello integration, it may be possible to link the Busy mode to certain specific scenarios — such as when the Motorola device as the customer signature screen pulled up.

    Comment by Teresa Amador — March 14, 2012 @ 6:14 am

  3. […] a free app and a paid version called “Zello@Work.” The paid version is a favorite for businesses replacing Nextel. In Austin, we discussed how to clarify the difference (look for a blog later this […]

    Pingback by Keep talking » Keep Zello Weird — April 23, 2012 @ 2:54 pm

  4. Neste fim de semmana exatamente no sabado e no domingo e até o presado momento eu e alguns usuarios do loudtalks para o pc, estamos tendo ulguns problemas de ficarmos
    conectados, quando falamos automaticamente
    o programa reinicia ou seja cada vez apertamos o botão para falar ele sai do programa……

    Comment by irleutompassaro — April 24, 2012 @ 1:38 pm

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